FAQ
Please note that all the questions and answers are relevant for orders placed through online. If you have other questions, please just send it to support@luxenlow.com
MOST POPULAR QUESTIONS
What are your delivery areas in UAE?
We deliver across all emirates in the UAE
Do you offer Cash on Delivery (COD)?
Yes, we accept Cash on Delivery for all orders across the UAE. You can pay when your order is delivered to your doorstep.
What is your return policy?
We offer a 7-day return policy. If you're not satisfied with your purchase, you can return it within 7 days of delivery for a full refund or exchange.
How long does delivery take?
Standard delivery typically takes 2-3 business days depending on your location within the UAE.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. You can use this to track your delivery status.
What payment methods do you accept?
We accept credit/debit cards, Cash on Delivery (COD), and other secure payment methods available at checkout.
I have placed an order. How can I get updates on it?
Once your order is shipped, you will receive tracking details via email or SMS.
How do I place an order?
Simply select your preferred product, choose the size, add it to cart, and complete checkout.
What should I do if there is a problem with my order?
Please contact us at support@luxenlow.com with your order number, and our team will assist you.
How do I cancel my order?
Order cancellations are only possible before the order is shipped. Please contact us immediately for assistance.
Unable to find satisfactory answers ? contact support@luxenlow.com